If you need to come across far more providers that give modern solutions like automation, analytics, and consulting you can do so with Inven. This list was constructed with Inven and there are actually many hundreds of firms like these globally. Kore.ai, Established in 2013 and based in Orlando, Florida, https://scholar.google.com/citations?view_op=view_citation&hl=en&user=7nCSOdUAAAAJ&sortby=pubdate&citation_for_view=7nCSOdUAAAAJ:MXK_kJrjxJIC