Realitybasedgroup provides a structured mystery shopper program for businesses that focuses on evaluating actual customer interactions. The program emphasizes the importance of objective measurement in tracking employee performance and customer service behaviors. It includes tools such as video-based assessments and written reports, offering detailed feedback that can be used for trai... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf